FAQ’S
General
Where is the Jean Cocteau Cinema located and how do I get there?
The Jean Cocteau Cinema (JCC) is at the Santa Fe Railyards, at 418 Montezuma Ave,. Santa Fe, NM 87502.
What time does the box office open?
The box office opens 15 minutes prior to the first scheduled show of the day; the box office closes 20 minutes after the start of the last show of the evening.
What’s the best way to get program and event updates?
For the most complete updates on the latest at the Jean Cocteau Cinema, be sure to sign up for the weekly email newsletter here, and follow us on Facebook, Twitter and Instagram!
How do I apply for a job at the Jean Cocteau Cinema?
We do not currently have any job openings.
Does the Jean Cocteau Cinema have a membership program?
The Jean Cocteau Cinema does not have a membership program at this time. Check back and join our newsletter for updates.
Do you sell gift cards or certificates?
Not at this time, but we do sell merchandise!
Can I rent the theater out for a private event?
Yes, our theater and facility are available for rent. For details on event hosting and to submit an event hosting request form, click here.
Is there parking at your location?
There are a number of parking options close to the theater as well as street parking.
Is the Jean Cocteau Cinema Center handicap-accessible?
Yes, the Jean Cocteau Cinema is handicap-accessible. Accessible seating can be purchased online.
Does the Jean Cocteau Cinema have assistive-listening devices?
No, we don’t yet offer assistive-listening devices.
Tickets
When do tickets go on sale for upcoming films?
Typically showtimes are available and tickets go on sale at 6pm the Monday prior to the film’s opening.
How do I buy tickets?
Our tickets are available for purchase online via the showtimes links on our website, and in person at our box office. Tickets for all films usually go on sale Monday for that Friday through the following Thursday.
What time does the box office open?
The box office opens 15 minutes prior to the first scheduled show of the day; the box office closes 20 minutes after the start of the last show of the evening.
I can’t find my confirmation email – what should I do?
Confirmation emails are sent automatically once your purchase is complete. If you do not receive your email within a few minutes of completion, check your Spam and Junk Mail folders.
Do you have a refund policy?
All ticket sales are non-transferable. We do offer refunds on most programming at the theater. There maybe exceptions on special programs and/or non theater ticketed programs.
Do you offer any discounts?
Yes, we offer a discounted rate ticket for seniors (62 & over), children (12 & under), and active military with valid ID.
Merchandise
Does the Jean Cocteau Cinema sell any branded merchandise?
We are selling branded, seasonal merchandise, on site only.