FAQ’S
GENERAL
Does the cinema allow outside food or drink? NO! No outside food or drink of any kind in permitted. We have a full bar and concessions in the lobby for your enjoyment before and during shows.
Where is the Jean Cocteau Cinema located and how do I get there? The Jean Cocteau Cinema (JCC) is at the Santa Fe Railyards, at 418 Montezuma Ave,. Santa Fe, NM 87502.
What time does the box office open? The box office is open same as our business hours to purchase tickets in person. WEDNESDAY THRU FRIDAY 5PM TO MIDNIGHT-ISH AND SATURDAY AND SUNDAY 4PM TO MIDNIGHT-ISH
What’s the best way to get program and event updates? For the most complete updates on the latest at the Jean Cocteau Cinema, be sure to sign up for the weekly email newsletter here, and follow us on Facebook, Twitter and Instagram!
How do I apply for a job at the Jean Cocteau Cinema? We do not currently have any job openings but you can always email a resume at info@jeancocteaucinema.com or drop off a resume during business hours.
Does the Jean Cocteau Cinema have a membership program? The Jean Cocteau Cinema does not have a membership program at this time. Check back and join our newsletter for updates.
Do you sell gift cards or certificates? We do have gift certificates available at concessions as well as select merch in the cinema!
Can I rent the theater out for a private event? Yes, our theater and facility are available for rent. For details on event hosting and to submit an event hosting request form, click here.
Is there parking at your location? There are a number of parking options close to the theater as well as street parking. We suggest arriving at least 15 minutes prior to showtime in order to find adequate parking.
Does the Jean Cocteau Cinema have wheelchair-accessible seating? Yes, the Jean Cocteau Cinema has wheelchair-accessible seating.Please contact us at info@jeancocteaucinema.com at least 24 hours before showtime if you require wheelchair access.
Does the Jean Cocteau Cinema have assistive-listening devices? No, we don’t yet offer assistive-listening devices.
Tickets
When do tickets go on sale for upcoming films? We try to get tickets up at least 2 weeks or more prior to showtimes. Please always check our website for updates or reach out directly via phone or email.
How do I buy tickets? Our tickets are available for purchase online via the showtimes links on our website, and in person at our box office during operating hours.
I can’t find my confirmation email – what should I do? Confirmation emails are sent automatically once your purchase is complete. If you do not receive your email within a few minutes of completion, check your Spam and Junk Mail folders.
Do you have a refund policy? All ticket sales are non-transferable. We do offer refunds on most programming at the theater. There maybe exceptions on special programs and/or non theater ticketed programs so please reach out to us via phone or email directly.
Do you offer any discounts? Yes, we offer a discounted rate ticket for seniors (62 & over), children (12 & under), and active military with valid ID.
Merchandise
Does the Jean Cocteau Cinema sell any branded merchandise? Yes! We sell branded, seasonal merchandise in the cinema!